Hospitals & clinics
Appointment and patient calls for hospitals and clinics
Clinic staff spend hours on confirmation and reminder calls. Callibee makes these calls, reschedules appointments when needed and keeps your calendar up to date.
In short
For hospitals and clinics, Callibee automates administrative patient calls: appointment confirmations and reminders, rescheduling and cancellations, pre-visit instructions, and post-visit follow-ups or satisfaction calls. It does not give medical advice; clinical questions are passed to your staff.
Sector-specific safeguards
- No medical advice; clinical questions go to your staff
- Health data treated as special-category data under KVKK and GDPR
- Only the information needed is shared on each call
Typical integrations
Hospital information system (HIS), appointment system, CRM
Call workflows
01
Appointment confirmations
Confirms upcoming appointments and frees the slot when a patient can't come.
02
Rescheduling
Offers new times from your calendar and updates the booking.
03
Pre-visit instructions
Reminds patients of the preparation steps, documents and arrival times you specify.
04
Post-visit follow-up
Checks in after a visit or procedure and flags patients who need a call from your team.
Frequently asked questions
Does the assistant answer medical questions?
No. It handles administrative calls. Anything clinical is passed to your staff with the call summary.
How is patient data protected?
Health data is special-category data under KVKK and GDPR. We process it only on your instructions under a data processing agreement and keep what is said on each call to the minimum needed.
Let's review your call workflows
Tell us about the calls your team handles and the systems you use, and we will assess together whether automation is a good fit.