Hotels & restaurants
Guest call handling for hotels and restaurants
Call volume peaks when the front desk and the kitchen are at their busiest. Callibee answers routine guest calls, takes orders and reservations, and passes complex requests to your team.
In short
For hotels and restaurants, Callibee answers and makes routine guest calls in the guest's language: reservation enquiries and changes, phone orders, pre-arrival and booking confirmations, common questions and post-stay feedback. It works from your rates, menu, policies and FAQs, reads every order and booking back before confirming it, and passes groups, special requests and complaints to your staff with a summary.
Sector-specific safeguards
- Answers only from your rates, menu, policies and FAQs
- Every order and booking read back before it's confirmed
- Groups, complaints and special requests go to your team
Typical integrations
PMS, booking engine, channel manager, POS, online ordering, reservation system
Call workflows
01
Reservations and changes
Answers availability and policy questions, books, moves or cancels rooms and tables, and confirms by SMS.
02
Phone orders
Takes the order from your menu, reads back items, options and address, and sends it to your ordering system.
03
Pre-arrival and booking confirmations
Confirms dates, arrival times, transfers and larger table bookings, so no-shows are caught early.
04
Multilingual guest questions
Check-in times, parking, breakfast, opening hours, delivery areas and allergens, answered from your information in the guest's language.
05
Post-stay and post-visit feedback
Asks how it went and flags unhappy guests to your team before they write a review.
Guides
- AI Order Agent for RestaurantsWhat makes an AI order agent useful in restaurants? Accurate capture, menu understanding, system integrations, and correct next-step handling all matter.
- Restaurant Order Validation and IntegrationWhy integrations matter in restaurant automation. AI ordering only creates full value when outcomes flow into POS, CRM, and the right next-step systems.
- Multilingual Guest Communication for HotelsMultilingual voice AI for hotels should do more than translate. It should preserve reservation context, integrations, and clean handoffs across languages.
Frequently asked questions
Does it work with our PMS or POS?
We connect to your PMS, booking engine, POS or ordering system where an integration is available. Where it isn't, confirmed requests and orders are passed to your team in a structured form.
What if the guest changes their mind mid-call?
The agent updates the order or booking and reads the final version back before confirming, so your team gets what the guest actually asked for.
Which languages can it speak?
Turkish, English and more than 20 other languages, including German, Russian and Arabic. We confirm the languages you need during setup.
Let's review your call workflows
Tell us about the calls your team handles and the systems you use, and we will assess together whether automation is a good fit.