Security & data
Security and data protection
Calls contain personal data and, in some cases, sensitive data. This page explains how Callibee hosts, protects and limits access to that data. Contact us about anything not covered here.
Infrastructure
Callibee runs on established cloud infrastructure, and customer data is stored and processed in secure, access-controlled data centres in the European Union. Data is not transferred outside the European Economic Area, and transfers from Türkiye to the EU are covered by the safeguards required under KVKK Article 9. We process data in line with the KVKK and the GDPR.
Data ownership
Call recordings, transcripts and case data belong to you. All data is covered by a non-disclosure agreement (NDA) with you, and no data is processed before it is signed. We process them only on your instructions under a data processing agreement, and delete or return them when the agreement ends.
Access control and audit logs
Access to the Callibee application is role-based. Every workflow step and every action taken by the assistant is logged, so you can trace what happened on any call.
Encryption
Data is encrypted in transit with TLS and encrypted at rest. Secrets and keys are stored in a managed key management service.
Call safeguards
Identity is verified before sensitive information is discussed. Card details are never collected by phone. Calling hours and retry limits are enforced.
Sub-processors
We use a small set of providers for cloud hosting, telephony, speech and language models, email and payments. The current list is part of our data processing agreement and is available on request. We notify customers before adding a new one.
Reporting security issues
If you believe you have found a security vulnerability or have a question about your data, please contact info@callibee.com. Every report is acknowledged.
Legal documents
Our privacy policy, KVKK notice, terms of service and cookie policy are published in English and Turkish.
Let's review your call workflows
Tell us about the calls your team handles and the systems you use, and we will assess together whether automation is a good fit.