Pricing
Pricing based on your call volume and requirements
Each Callibee project is scoped and priced according to your calls, systems and objectives. Our proposals include a comparison with what the same work costs you today.
Pricing factors
Call volume
How many calls you make or receive each month, and how long they usually last.
Channels and products
Outbound, inbound, SMS follow-up, Customer Support 360° or the QA Engine.
Integrations
A file import, our integration API, or a direct connection to your CRM.
Languages and voices
The languages your customers speak and the voice you choose.
How pricing works
- 1
Initial meeting
A 30-minute discussion of your calls, volumes and current costs.
- 2
Call analysis
With your permission, we review sample calls and scripts to define the scope.
- 3
Proposal
Usage-based pricing with no setup fee, compared against your current costs.
- 4
Pilot
We start with a small segment, evaluate the results with you and expand from there.
Included in every project
- A discovery workshop and analysis of your existing calls
- Workflow design tailored to you, subject to your approval before launch
- Integration setup and testing
- A pilot with a customer segment of your choice
- Ongoing quality review and workflow updates
- A dedicated project lead at Callibee
Cost comparison
Our proposal sets our price against your current costs: agent hours spent on repetitive calls, missed or unanswered calls, delayed follow-ups and manual quality review.
Frequently asked questions
Why don't you publish prices?
Two workflows with the same call volume can require very different setups. A fixed price list would either overcharge for simple workflows or underprice complex ones. A tailored proposal is fairer for both sides.
Is there a setup fee?
No. We value long-term partnerships, so we don't charge separately for discovery, workflow design, integrations or the pilot. Pricing is usage-based.
Do we have to commit to a long contract?
We start with a pilot so you can judge the results before agreeing to anything longer.
Can we start with one product?
Yes. Most teams start with one workflow and add products later.
Request a proposal
Tell us about the calls your team handles today, and we will send you a proposal covering scope and pricing.