AI Call Center
Automate recurring calls from first contact to final follow-up
We design the call workflow around your processes, integrate it with your systems and operate it for you. Each call is placed or answered, analysed and followed up, and the results are used to improve the workflow.
In short
The AI Call Center is Callibee's managed voice AI service for recurring business calls such as payment reminders, appointment confirmations, lead qualification and service follow-ups. Callibee's team maps the workflow from your call recordings and policies, connects it to your CRM, and runs outbound and inbound calls that each end with a recorded outcome and an automatic next step.
Safeguards
- Verifies identity before sharing account information
- Never requests card details over the phone
- Calls only within the hours and limits you define
Product overview
Capabilities
Based on your existing calls
We listen to your recordings and review your scripts and policies to identify every question, objection and outcome before launch.
Clearly defined call rules
Calling hours, retry limits, payment deadlines and the action that follows each outcome are agreed with you and applied consistently on every call.
Integrated with your systems
Records are imported from your CRM or by file. Outcomes, transcripts and next steps are written back automatically.
Natural conversations
Natural-sounding voices in your customers' language. The assistant verifies identity, answers questions, handles objections and secures a clear commitment.
Automated follow-up actions
Payment links sent by SMS, callbacks scheduled and records routed to the right team. Disputes and sensitive cases are passed to your staff.
Continuous improvement
Calls are reviewed for quality and knowledge gaps, and your team's feedback is incorporated into each new version of the workflow.
Frequently asked questions
Which calls can the AI Call Center handle?
Recurring calls with a clear objective: payment and renewal reminders, appointment confirmations and rescheduling, lead qualification, event invitations, service follow-ups and satisfaction calls. Inbound calls for the same workflows can also be answered.
Do we need to write the scripts ourselves?
No. We start from your existing recordings, scripts and policies and design the workflow around your needs. You review and approve it before launch.
How does it connect to our CRM?
Cases can arrive through our integration API or a scheduled file import. After each call, the outcome, transcript, summary and next step are written back so your team works from one record.
What happens if a customer disputes a charge or asks to speak to a person?
The record is routed to your team with the transcript and summary attached. You decide which situations are always handed over to a person.
How long does it take to go live?
It depends on the workflow and the integrations. A focused workflow fed by a file import usually moves from the first workshop to a pilot within a few weeks. We agree the plan with you at the start.
Let's review your call workflows
Tell us about the calls your team handles and the systems you use, and we will assess together whether automation is a good fit.